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FAQ

WELCOME TO
BASECAMP
POWER YOGA

We cannot wait to meet you!


Intro Special
Join us for your first month for $80. Please arrive 15 minutes early to your first class to set yourself up for success. Yoga mat and towel on the house for new students. If you like our classes, we offer you 10% off regular priced packages during the two weeks, so you can continue your practise.


FAQ

Sign in at the front desk prior to setting up your mat in the Aoraki Room.


Please remove your shoes before entering the Studio. Lockers, coat racks, and cubbies available for your personal belongings.


In heated classes, we sweat A LOT! Please bring appropriate clean attire.


We ask that you stay for the entire class and complete you class with savasana. If you have a special circumstance, please let the teacher know before class begins and please your mat near the door for a respectful exit before savasana begins.


Great conversations are for before and after class!


Be kind to your mat neighbour, the person next to you in the lounge or lockers, and all members of the Basecamp Team.


Student Policies
We are here to support you and your practise. If you have any questions or need clarification on these policies or anything else, do not hesitate to ask a member of the Basecamp Team.

Parking - The Scrap Yard
We understand that parking can be challenging to find. That is why we offer a few options to help ease the stress.

Parking out front of studio - first come first serve.
Plenty of street parking (near by) Sackville St., Westmorland St. E.

  • Cancellations

    Single Class, Class Packages and Unlimited Memberships:
    You must cancel your class 12 hours or more prior to class start time in order to unreserve your spot and return it to your account.
    Once your spot is cancelled, the class will be returned to your account for use at a future date.
    If you late-cancel less than 12 hours prior to class start time, you will be charged $10 to your credit card on file and your class will be returned to your account.
    All late-cancel fees will automatically be charged to your credit card on file.

  • No-shows

    Single Class and Class Packages
    If you do not show up to class and do not cancel, your class will still be deducted from your account.

    Unlimited Memberships:
    If you do not show up to class and do not cancel, you will be charged to your credit card on file.
    All no-show fees will automatically be charged to your credit card on file.

    Workshops & Programs:
    You must cancel 24 hours or more in advance to receive credit for another workshop. If you late-cancel less than 24 hours before class starts, your workshop credit will still be deducted from your account.

  • Return & Refund Policy

    We do NOT offer refunds on any Single Classes, Class Packages, Unlimited Memberships, Workshops or apparel and merchandise.
    We do NOT offer extensions on Single Classes, Class Packages, or Unlimited Memberships.

  • Wait List

    Our classes occasionally go on the waitlist. Waitlisted clients are admitted on a first come first serve basis. We open the class to the waitlist 5 minutes before class start time. Show up early to secure your spot.

  • Transfers

    All Class Packages, Unlimited Memberships, and Workshops are non-transferable.
    All class credits must be used by the original purchasing client.

  • Memberships

    Contracts are billed on a monthly recurring basis.
    Contracts have a 2-month minimum commitment.
    To cancel your membership or skip a month, a 7-day notice is required.

    Email hello@basecamppoweryoga.com to cancel or skip. Memberships begin on the date of purchase, but can be adjusted to the date in which you take your first class. If you would like to adjust the start date, email Basecamp.

  • Student & Teacher Discounts

    Students and yoga teachers with valid ID can receive up to 20% off Class Packages. Discount is NOT eligible for New Student Special or Unlimited Memberships. Discount is only redeemable in-studio, not online.

  • Lost & Found

    Basecamp is NOT responsible for any lost or stolen items in the studio or Arokai room. We encourage you to leave all valuables at home. Please email or text the studio directly for any items you may have left behind.

  • Turn off to tune in

    Please leave cell phones and other electronic devices OUTSIDE the Arokai room. Selfies are welcomed after class!

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